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Refunds & Cancellations

Last updated: July 2026

1. Digital Products & Reports

At Astrooz, our premium offerings (such as The Lifetime Kundli report) are digital products that are generated instantly and uniquely for you using highly advanced astrological calculations and your exact birth details.

Because these are personalized, instantly delivered digital goods, all sales are final and non-refundable once the report has been generated and delivered to your provided email or WhatsApp.

2. Cancellations

Since the generation of our digital reports is an instant, automated process that occurs immediately upon successful payment, cancellations are not possible. Once you click "Pay" and the transaction is successful, the service is considered fully rendered.

3. Failed Transactions & Double Charges

If your payment method (credit card, UPI, net banking, etc.) is charged but you do not receive your report due to a technical error on our end or a network issue:

  • Please contact our support team immediately with your transaction ID.
  • If we verify that payment was received but the service was not delivered, we will manually generate and send your report within 24 hours.
  • If you were charged twice for the same transaction due to a gateway error, we will initiate a full refund for the duplicate charge within 5-7 business days.

4. Incorrect Data Entry

Please note that it is the user's sole responsibility to provide accurate birth details (Name, Date, Time, and Location) before generating the report. We cannot issue refunds or offer free replacement reports if the wrong data was entered by the user.

5. Contacting Support

If you have any issues regarding a payment, a failed delivery, or a duplicate charge, please reach out to our billing support immediately: